FRV is consulting with the United Firefighters Union (UFU) to reach agreement on an income protection policy/scheme and will continue to participate in discussions until such agreement is reached.
Interim cover has been introduced by FRV to ensure that income protection cover continues for Operational Employees while FRV and the UFU finalise the process of implementing an agreed/policy scheme. This interim cover is through a fully insured policy with Allianz Australia, effective from 4.00pm on 8 March 2026.
The interim Allianz Australia Personal Accident and Sickness insurance program provides worldwide income protection, 365 days a year and 24/7 cover for operational staff who suffer an injury or sickness and are unable to work as a result.
If you’re injured in an accident or experience a sickness, you can check the following documents which outline exactly what is covered by the Allianz Group Personal Accident & Sickness insurance in detail:
How to make a claim
To initiate a claim, simply email a completed claim form, along with the employer’s statement and medical certificate to the Allianz Claims Team or contact Allianz via the following channels:
- Phone - 1300 803 063
Claim form
This general claim form includes the policy number, your contact details, and information about the accident or sickness.
Dental claim form
This is a dedicated dental claim form tailored specifically for dental claims
Medical certificate
Your medical practitioner will need to complete this form on your behalf. It includes details about your condition and capacity to work.
Employer's statement
This is for the FRV as employer to complete. It includes details about your employment, the incident, and your return-to-work plans.
Third Party Authority form
This form is to authorize Allianz to share or obtain claim information with your nominated representative such as a spouse, lawyer, advisor or other third party. For example, if you need your nominated representative to complete the Claim form on your behalf, you will need to complete this form and provide it to the Allianz Claims Team.
Download Third Party Authority
What you can expect
It'll be faster to lodge your claim if you have all the details on hand before you start. This includes your employment details, and details about your accident or sickness.
Once Allianz has your claim forms, a member of the Allianz Claims Team will contact you as soon as possible.
Allianz is dedicated to making your claim process as seamless as possible, with quick assessments and clear communication. Committed to excellence, Allianz adhere to service level agreements that exceed General Insurance Code standards, ensuring responses to claim queries within 3 business days.
The claims process
- Claim form submission and initial assessment
- Introduction made by Case Manager
- Involvement of early intervention (if relevant)
- Request additional information and make assessment of liability
- Claim evaluation and settlement
- Ongoing payments and claim closure
Frequently asked questions
Updated