Response times

Rapid response times are essential to save lives, reduce property damage and minimise the impact emergency events have on individuals and the community.

We set ourselves high benchmarks to ensure we continue to strive for excellence and instil community confidence in our service. Results are published quarterly.

Our Service Delivery Standards (SDS) set how fast we must respond to emergencies. We track this performance within Station Maintenance Areas (SMAs).

SMAs are the areas where fire station platoons are deployed. Performance is measured for SMAs, not individual fire stations, as first response may come from a neighbouring station.

FRV’s SDS are the same across all of Victoria and are to:

  • Respond to structure fires within 7.7 minutes (7 minutes and 42 seconds)
  • Respond to emergency medical response (EMR) incidents within 9.2 minutes (9 minutes and 12 seconds)
  • Respond to Code 1 incidents (all emergency call outs) within defined SDS. This is 9.2 minutes for EMR incidents and 7.7 minutes for all others.




2019-2020 (from 1 January)

FRV is committed to providing the best possible service to the community.

If you call us, we will be there, 24 hours a day, seven days a week.

About response times